Shipping policy

Last Updated: June 4, 2025

Thank you for shopping at Kisasa Craft. This Shipping Policy outlines the details of how we process and deliver your orders of handmade African crafts.

1. Order Processing

  • Orders are processed within 1-3 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • You will receive a confirmation email with tracking information (if available) once your order ships.

2. Shipping Methods and Costs

  • Shipping costs and estimated delivery times are calculated at checkout based on your location and selected shipping method.
  • We offer standard and expedited shipping options through trusted carriers (e.g., USPS, DHL, FedEx, or local postal services).
  • Shipping costs may vary depending on the weight, dimensions, and destination of the package.

3. Delivery Times

  • Domestic Shipping (United States): Typically 3-7 business days, depending on the shipping method and location.
  • International Shipping: Typically 7-21 business days, depending on the destination and customs processing.
  • Delivery times are estimates and not guaranteed. Delays may occur due to carrier issues, customs clearance, or unforeseen circumstances.

4. Customs, Duties, and Taxes

  • Customers are responsible for any customs duties, taxes, or fees imposed by their country.
  • Kisasa Craft is not responsible for delays caused by customs processing or additional charges applied by customs authorities.

5. Shipping Restrictions

  • We ship to most countries supported by Shopify Markets. Check availability at checkout.
  • Some regions may have restrictions on certain products due to customs regulations. We will notify you if your order cannot be shipped to your location.

6. Incorrect Shipping Information

  • Customers are responsible for providing accurate shipping details at checkout.
  • Kisasa Craft is not liable for delays, lost packages, or additional costs due to incorrect or incomplete shipping information.
  • If a package is returned due to an incorrect address, the customer is responsible for additional shipping costs to resend.

7. Lost or Damaged Shipments

  • If your package is lost during transit, contact us at kisasacraft.sales@gmail.com within 30 days of the shipping date to initiate a claim.
  • If your order arrives damaged, contact us within 30 days of delivery with photos of the damage. We will provide a replacement or refund per our Terms and Conditions.

8. Tracking

  • Tracking information will be provided via email for all orders shipped with a tracking service.
  • Some international shipments may not include tracking, depending on the carrier and destination.

9. Contact Us

By placing an order with Kisasa Craft, you agree to this Shipping Policy. We are committed to ensuring your order arrives safely and promptly.